Frequently Asked Questions
Everything you need to know about shopping and selling with Clothes Mentor South Windsor.
How does the buying process work at the South Windsor location?
We buy high-quality, name-brand pre-loved women's clothing, shoes, and accessories. Simply bring your items in freshly laundered and in a bin or bag; our buyers will review them and offer you cash on the spot or store credit for the items we accept.
What is your return policy for in-store and online purchases?
We want you to love your find! Items can be returned within 7 days of purchase with the original tags attached and a valid receipt for store credit only. All 'Final Sale' or 'Clearance' items are non-returnable.
Are the designer handbags and accessories authenticated?
Yes, authenticity is our top priority. Every luxury item we receive undergoes a rigorous multi-point inspection process to ensure it is 100% authentic before it reaches our sales floor.
Do you offer shipping for online orders?
Absolutely. We offer flat-rate shipping across the United States. Orders are typically processed and shipped within 1-2 business days from our South Windsor, CT storefront.
What sizes do you carry?
We pride ourselves on inclusivity. Clothes Mentor South Windsor carries a wide range of women's fashion in sizes 0-26, including petite and maternity selections.
Do I need an appointment to sell my clothes?
No appointment is necessary! We buy items every day during our designated buying hours on a first-come, first-served basis. Please call the store or check our social media for today's specific buying times.